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The Customer Service Department is usually the first contact you have with our office.

Assessor Customer Service StaffWhether it be a phone call or an in-person visit, our staff is here to assist you. Customer Service also provides support to every department within the Bernalillo County Assessor’s Office. We also provide assistance and support to other county departments, government agencies, private sector and the general public. Here are some of the items for which we are responsible:

  • Tax savings programs. Process all exemption requests for head of family/household, veterans, 100 percent disabled veterans, veterans' surviving spouses, veterans organizations (i.e., American Legion) and other exempt entities (federal, state, county, city).
  • Code and process all ownership changes from documents of conveyance (warranty deeds, real estate contracts, court orders).
  • Process all owners mailing address changes requested by the property owner in writing, and property (SITUS) address changes verified by the GIS/Mapping Department.
  • Assist property owners with processing information and applications for programs and exemptions available to them (head of family/household, all types of veterans certificates and value freeze).
  • Maintain the multi-line switchboard of all incoming calls to the Assessor’s Office received during regular business hours; helping the customer with questions regarding property ownership, mailing/property addresses and exemptions. All other calls are directed to the appropriate department or staff member.
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County Meetings
Upcoming Events
  • Once again this year, Bernalillo County Treasurer Nancy Bearce and her staff will be meeting the community at county and city senior centers to help citizens prepare for the coming property tax season. The Bernalillo County Assessor's Office will also be on hand.
    Location:
    South Valley Multipurpose Senior Center, 2008 Larrazolo Rd. SW
    Time:
    11/6/2018 10:00 AM - 11/6/2018 12:00 PM

  • •Do you have questions about how your taxes are collected? •Do you know where your money goes to? •Do you need help reading your tax bill? •What options are there for paying your taxes? You are invited to join Bernalillo County Treasurer Nancy Bearce for “Your Money Matters” at various city and county Community Centers beginning on Nov. 6 and continuing through Dec. 3. Plan now to attend any of the programs near you!
    Location:
    South Valley Multipurpose Center, 2008 Larrazolo Rd. SW
    Time:
    11/6/2018 10:00 AM - 11/6/2018 12:00 PM

  • Once again this year, Bernalillo County Treasurer Nancy Bearce and her staff will be meeting the community at county and city senior centers to help citizens prepare for the coming property tax season. The Bernalillo County Assessor's Office will also be on hand.
    Location:
    North Valley Senior Center, 3825 4th St. NW
    Time:
    11/7/2018 10:00 AM - 11/7/2018 11:30 AM

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