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The Customer Service Department is usually the first contact you have with our office.

Assessor Customer Service StaffWhether it be a phone call or an in-person visit, our staff is here to assist you. Customer Service also provides support to every department within the Bernalillo County Assessor’s Office. We also provide assistance and support to other county departments, government agencies, private sector and the general public. Here are some of the items for which we are responsible:

  • Tax savings programs. Process all exemption requests for head of family/household, veterans, 100 percent disabled veterans, veterans' surviving spouses, veterans organizations (i.e., American Legion) and other exempt entities (federal, state, county, city).
  • Code and process all ownership changes from documents of conveyance (warranty deeds, real estate contracts, court orders).
  • Process all owners mailing address changes requested by the property owner in writing, and property (SITUS) address changes verified by the GIS/Mapping Department.
  • Assist property owners with processing information and applications for programs and exemptions available to them (head of family/household, all types of veterans certificates and value freeze).
  • Maintain the multi-line switchboard of all incoming calls to the Assessor’s Office received during regular business hours; helping the customer with questions regarding property ownership, mailing/property addresses and exemptions. All other calls are directed to the appropriate department or staff member.
View All Events
County Meetings
  • Bernalillo County Assessor's Office Veterans Outreach kicks off Dec. 20, 2018 in partnership with the New Mexico Department of Veteran Services. Learn about the property tax saving programs availa...

  • 11/14/2018
    Happy #GISday2018 ! Did you know according to International Association of Assessing Officers almost 93% of Assessor offices are using GIS for aerial or oblique imagery? Today we want to recognize o...

  • The Bernalillo County Assessor’s Office has taken pride in its personalized touch when it comes to customer service whether in person or electronically. A recent partnership with  Smartloop , a tech ...

Upcoming Events
  • Bernalillo County Assessor's Office Veterans Outreach kicks off Dec. 20, 2018 in partnership with the New Mexico Department of Veteran Services. Learn about the property tax saving programs available to you as a veteran or a surviving spouse. Two types of veterans' exemptions are available: Service related exemption which gives a $4,000 reduction in taxable value of the property. 100 percent disabled exemption that relieves the veteran of all property taxes owed on their primary residence. For more information call us at (505) 222-3700.
    Location:
    501 Tijeras Ave. NW
    Time:
    12/20/2018 10:00 AM - 12/20/2018 2:00 PM

  • Bernalillo County Assessor's Office Veterans Outreach continues Jan. 17, 2019, in partnership with the New Mexico Department of Veteran Services. Learn about the property tax saving programs available to you as a veteran or a surviving spouse. Two types of veterans' exemptions are available: Service related exemption which gives a $4,000 reduction in taxable value of the property. 100 percent disabled exemption that relieves the veteran of all property taxes owed on their primary residence. For more information call us at (505) 222-3700.
    Location:
    501 Tijeras NW
    Time:
    1/17/2019 10:00 AM - 1/17/2019 2:00 PM

  • Bernalillo County Assessor's Office Veterans Outreach continues Feb. 21, 2019, in partnership with the New Mexico Department of Veteran Services. Learn about the property tax saving programs available to you as a veteran or a surviving spouse. Two types of veterans' exemptions are available: Service related exemption which gives a $4,000 reduction in taxable value of the property. 100 percent disabled exemption that relieves the veteran of all property taxes owed on their primary residence. For more information call us at (505) 222-3700.
    Location:
    501 Tijeras Ave. NW
    Time:
    2/21/2019 10:00 AM - 2/21/2019 2:00 PM

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