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The New Mexico Department of Health coronavirus hotline number is 1-855-600-3453.

Bernalillo County is aware of the growing threat of coronavirus (COVID-19). On this page you will find helpful links to information from the CDC, the New Mexico Department of Health, the governor's office, all our news releases regarding the virus, and more. We also have a list of events that are postponed/cancelled until further notice. You can follow us on Twitter or Facebook to stay up to date.

See the latest video from Bernalillo County Manager Julie Morgas Baca. She stresses the importance of taking care of both your mental and physical health during this pandemic. Much of the focus at this point has been on our physical well being, but with all the compounded issues related to the coronavirus, not as much is being said about mental health awareness.

Red-to-Green Framework for Safe Re-opening

  • New Mexico Department of Health: What is the framework and what are the different restrictions for each level?
  • Learn more about the different levels
    • Red Level

      • Bernalillo County’s status is currently red. This includes City of Albuquerque and other municipalities within the geographic boundaries of Bernalillo County.

      • ***VERY HIGH RISK***
        Counties at the Red Level are those with both a new COVID-19 case incident rate of greater than 8 cases per 100,000 inhabitants during the most recent two-week period and an average percent of positive COVID-19 test results over the most recent 14-day period greater than 5%.

    • Yellow Level

      • ***HIGH RISK***
        Counties at the Yellow Level have either a new COVID-19 case incidence rate of no greater than 8 cases per 100,000 inhabitants during the most recent two-week period, or an average percent of positive COVID-19 test results over the most recent 14-day period less than or equal to 5%.

    • Green Level

      • ***MEDIUM RISK***
        Counties at the Green Level have both a new COVID-19 case incidence rate of no greater than 8 cases per 100,000 inhabitants during the most recent two-week period, and an average percent of positive COVID-19 test results over the most recent 14-day period less than or equal to 5%.

CDC Information

New Mexico Department of Health

BernCo News Releases

BernCo Cancelled Events, Meetings and Closed Offices - Updated Dec. 1, 2020

At the direction of Governor Michelle Lujan Grisham, Bernalillo County is instituting partial office work schedules while continuing tele-working for employees whose positions allow and encouraging a stay-at-home posture.

Bernalillo County will allow staffing up to 25% of regular staffing levels in departments but those departments must follow Governor Michelle Lujan Grisham’s public health orders and encourage public adherence as follows:

  • Vendors and contractors and general public will be required to wear masks while in county facilities. 
  • Meetings will be conducted virtually whenever possible.  When in-person meetings are necessary, social distancing of at least six feet will be observed at all times
  • County employees that are equipped and directed to tele-work or remote-work will continue to do so
  • Employees shall avoid hosting meetings with visitors, including county employees, within their individual workspaces – the use of common areas and meeting spaces will be utilized when possible and all attending shall be wearing facemasks and observing social distancing
  • Departments shall offer hand sanitizer at reception desks and customer service areas

Law enforcement, firefighters and rescue personnel, 911 dispatch, and the Metropolitan Detention Center (no in-person visitation) will continue to work as normal.

Bernalillo County Manager Julie Morgas Baca is asking all residents to adhere to Governor Michelle Lujan Grisham’s directives and be aware of their surroundings and others near them.  Please stay at least six-feet from others and stay at home except as needed for grocery shopping, medical assistance and exercise.  Limit group contact to five or fewer people.  Wear masks when in public areas.

BernCo operations beginning Dec. 2 are as follows:
 

ABC Community School Partnership – closed to public access
 

Accounts Payable – closed to public access

• Payments to vendors will continue to be processed

• Contact – 505-468-7316

 

Animal Care Services - closed to public access. All transactions for licensing and general services will be handled via the general information line at 505-314-0281

• Animal services officers will be responding to emergencies and threats to public health and safety.

• Non-emergency animal-related issues will be handled by officers via phone and video conference.

• Citizens finding stray animals are asked to contact the enforcement line and not bring animals to the shelter as staffing levels are reduced.

• Adoption of animals will continue to be by appointment only. Citizens interested in adopting an animal need to fill out an interest card located on Bernco.gov and a staff member will call to set up the appointment.

• Citizens looking to reclaim their animal should call the general line 505-314-0281 to set an appointment to pick up the animal. ?Citizens needing to relinquish an animal must contact 505-975-5495. Approval will be made on a case-by-case basis by an intake specialist. Please do not bring animals to the facility without prior approval.

Animal Care Services is asking for the public to be patient during this time as staff are working diligently to protect animals in their care and respond to the public’s requests

• General information and licensing- 505-314-0281

• Owner relinquishments- 505-975-5495

• Enforcement – 505-468-PETS (7387)

• For emergencies and stray found animals- 505-468-PETS (7387)

 

Assessor’s Office – closed to public access

• Online Services – www.bernco.gov/assessor

• Email: assessor@bernco.gov

• Phone: 505-222-3700

• Walk-up window: Closed until further notice

 

Behavioral Health – CARE Campus – open

• Narcan distribution continues

• Social model detox limited to 38 clients

• Public inebriate intervention program limited to 10 clients

• More information at www.bernco.gov/dbhs

 

Board of County Commissioners – offices and meetings closed to public access

• Commission meetings available via live stream @ www.bernco.gov/live or on YouTube @ https://www.youtube.com/channel/UCAKt5BZwiEUsv7sfIuPVDFQ or on GOV TV channel 16 for Comcast customers.

• Public comments can be submitted to jubaca@bernco.gov or at https://www.bernco.gov/boards-commissions/speak-at-a-meeting.aspx

 

Clerk – closed to public access

• Online services continuing

• Recording and filing – 505-468-1290 or email: clerk@bernco.gov

• Bureau of Elections – 505-243-VOTE or email: clerk@bernco.gov

• Register to vote, update registration, and/or request an absentee ballot at BerncoVotes.org

• Marriage licenses by appointment only, call 505-468-1290

 

County Executive Offices – closed to public access

 

Community Centers and fitness centers, all indoor and outdoor pools, open space buildings, ball fields and arenas – closed

• No private events

• No sports programming

 

East Mountain Transfer Station – normal operating hours (7:30 a.m. - 5:15 p.m. 7 days a week)

 

Economic Development – closed - contact by email at econdevcares@bernco.gov

 

Garbage collection – by Waste Management – open

 

Human Resources – closed to public access. Questions to HR@bernco.gov

 

Housing Department – closed to public access - residents should contact their program assistants for help

 

Metropolitan Detention Center (MDC) – No in-person visitation – videophone or email only (https://sso.gtlconnect.com/users/sign_up)

• Inmate money accounts: money orders only: MDC c/o Cash Accounting, 100 Deputy Dean Miera Dr. SW, Albuquerque, NM 87151

• Online at: www.accesscorrections.com

 

Natural Resource Services Rain Barrel Program – applications accepted by phone or email. Scheduling of deliveries begins Dec. 7, 2020

 

Open Space – outdoor spaces and trails open (please observe social distancing directives at all times), buildings closed, playgrounds closed, bathrooms closed

 

Operations and Maintenance

• Solid waste payments 9 a.m.- 2 p.m. or by appointment, online or by drop box at 2400 Broadway SE, Bldg N

• Traffic permitting via the website

 

Parks, Recreation and Open Space offices – Closed to public access; email and phone contact only – 505-314-0400

• Pools and fitness centers closed

• Grab ‘n’ go lunches at all eight community centers from10:30 a.m. to 1 p.m. weekdays

 

Planning and Development Services – open – 9 a.m. to 2 p.m. for pick up and drop off of building permits, business licenses, trade permits, food permits etc. 

 

Probate Court – office closed to public access, but operating on a limited basis. Contact the Probate Court at 505-468-1229 or email: probate@bernco.gov

 

Procurement – closed to public access. Staff contact - 505-468-7013 or email: purchasing@bernco.gov

 

Public Works Campus – 2400 Broadway SE Building N – Open 9 a.m. – 2 p.m. or by appointment.

Call 505-848-1500


Risk and Records Management – closed to public access. Staff contact - 505-314-0440 or email: risk@bernco.gov

 

Senior and Social Services - closed to public access. Online senior programs:

• Facebook: https://www.facebook.com/BernCoOSSS/

• Email: BCOSSS@bernco.gov

• For more information: https://www.bernco.gov/community-services/senior-meals.aspx

• Senior Meals* – Lunch Pick-up and Go Monday thru Friday, 11:30 a.m. - 1 p.m. Reservations required 24 hours in advance. ?Five locations: Barelas, 505-764-6436; Los Volcanes, 505-767-5999; Manzano Mesa, 505-275-8731; North Domingo Baca, 505-764-6475; and North Valley, 505-761-4025. Seniors 60+ free.

Home delivery*: Dept. of Senior Affairs, 505-764-6400.

*The City of Albuquerque/Bernalillo County Area Agency on Aging receives all federal and state funding allotted to Bernalillo County Planning and Service Area to fund services for seniors.

 

Technical Services (Public Works) – open by appointment only, call 505-848-1500

• Developmental review permitting

• Natural Resource permitting

• Transportation Project Planning

 

Treasurer’s Office – closed to public access

• Tax payments five convenient options:

1. Pay online – https://www.bernco.gov/treasurer/pay-property-tax.aspx - credit/debit card or e-check; fees do apply

2. Pay by mail: use our envelope or mail to PO Box 27800 Albuquerque, NM 87125

3. Pay via five outside drop boxes (bright blue): City/County Bldg, by the SE corner of 5th and Marquette; Village of Tijeras offices; community centers: Paradise Hills/ Raymond G. Sanchez/Westside

4. Pay via two credit union drop offs: First Financial Credit Union or Rio Grande Credit Union – all branches (walk in or drive through)

5. Live phone customer service: 505-468-7031 (Mon-Fri, 8 a.m. to 5 p.m.) - Be patient; if all staff busy, please call back

• Online services – www.bernco.gov/treasurer

• Email: treasurers@bernco.gov

 

Youth Services Center – video visits for families, increased phone visitation, video conferencing for attorneys, suspended volunteer programs


The New Mexico Health Department COVID-19 information line is: 855-600-3453.

County information is available on the BernCo website at www.bernco.gov.

Up-to-date information about state mandates and information is at www.newmexico.gov.

Information regarding coronavirus COVID-19 can be found at www.cdc.gov.

Other Important Information

          Meal Distribution Sites:

  1. Barelas Senior Center, 714 7th St. SW 87102
  2. Los Volcanes Senior Center, 6500 Los Volcanes Rd. NW 87121
  3. Manzano Mesa Multigenerational Center, 501 Elizabeth St. SE 87123
  4. North Domingo Baca Multigenerational Center, 7521 Carmel Ave NE 87109
  5. North Valley Senior Center, 3825 4th NW 87107

If someone is unable to visit one of the meal distribution sites and needs a meal delivered, call 764-6400.

Smith’s will open an hour early for senior shoppers. Starting March 18 the grocery store will be reserving an hour on Monday, Wednesday and Friday to solely the shopping needs of senior citizens. Stores will have special hours for seniors from 7 a.m. to 8 a.m. This will continue until further notice. The company says they will have staff on hand to help with anyone that needs special accommodations.

If they need groceries or other supplies delivered, call the New Mexico Department of Health hotline number, 1-855-600-3453. Please be patient as programs are being established to meet those needs.

  • BernCo has installed hand washing stations at the entrances of Union Square, the CARE campus, Animal Care, MDC, the Youth Services Center, the district courthouse and the District Attorney's office. It is MANDATORY for staff/others to use the hand washing stations before entering building. Hand washing with soap and water is the best way to get rid of germs and help to maintain the safety of employees and the public.


BernCo Videos

BernCo Frequently Asked Questions 

Q. Will the Sheriff’s deputies and firefighters still come when I call?

A. Yes. Law enforcement, fire and rescue are all considered essential personnel and will remain on the job 24/7.

Q. The county has cancelled all travel for employees. Can I still travel?

A. Citizens are free to come and go as they please. The county urges caution when traveling. The governor has issued an executive order requiring people entering New Mexico (whether by land or air) to quarantine and self-isolate for 14 days upon arrival.

Q. How can I find out what is closed?

A. A May 15 news release updated the status of county facilities and departments.

Q. How do I keep from being infected?

A. There is no 100% guarantee that you will not contract corona virus. Limit you contact with other people. Wear a mask. Wash your hands and use hand sanitizer frequently. Cover your cough and sneeze at all times. Use common sense health measures.

Q. Is the county CARE detox facility open?

A. Yes. The county detox is operating on its normal hours. Narcan distribution continues. Social model detox limited to 20 clients. Public inebriate intervention program limited to 10 clients. Get more information at www.bernco.gov/dbhs

Q. If I show symptoms of corona virus, can I still go to detox?

A. Anybody showing signs and symptoms of COVID-19 is not eligible for detox at this time and should contact the New Mexico Health Department immediately at (855) 600-3453.

Q. I’m in need of detox but can’t self-quarantine, can I still come to detox?

A. No. Contact the state health department for instructions on what to do. (855) 600-3453

Q. Should I self-quarantine if I feel sick?

A. Contact a healthcare facility immediately for assistance. Call first, before going in!

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