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The Information Technology Department provides secure, reliable, and integrated technology solutions in alignment with the county’s mission. Provides an exciting, challenging, and rewarding environment where team members derive satisfaction from challenging assignments, continued professional growth, and personal accomplishments.


APPLICATIONS

  • Applications Support - provides technical services and support for over 70 county department applications; plans to migrate legacy applications to web-based versions
  • Application Development - developed specialized applications for county departments and specialized interfaces 
  • Database Administration (DBA) group is responsible for creating and maintaining all the underlying databases for county applications 

EXECUTIVE/SECURITY

  • Security of the entire county network, protecting it from both internal and external threats, e.g. responsible for firewalls, remote access, gateways, web filtering, etc. 

INFRASTRUCTURE

  • Desktop Support - end-user support of desktop hardware 
  • Network - administration, design, implementation and support of advanced network components, e.g. switches, routers, Category 5 and Category 6 cable plants, wireless access points, firewalls, Voice over Internet Protocol (VoIP) phone systems and mobile broadband devices 
  • System Administration - administration, design, implementation and support of advanced back-end systems that run the county's applications and services, includes servers, cloud based services 
  • Service Desk - Information Technology (IT) service requests and end-user support, account management 

PEOPLE SYSTEMS & ENTERPRISE

  • Enterprise Resource Planning (ERP) Functional - liaison between department end users and technical support 
  • Enterprise Resource Planning (ERP) Technical - developers, basis (maintaining servers and databases), and security 
  • People Systems - administration, design, implementation and support of Human Resources and payroll systems and databases
  • People Systems - web and console application development
  • People Systems - report development and automation

PROJECT MANAGEMENT

  • Responsible for Information Technology (IT) Governance and Project Management

ID Objective Status Accomplished Date

O31

Complete Phase I of Kronos Telestaff/Timekeeper

Complete

FY20

O47

Complete iasWorld V2018 upgrade

Complete

FY19

O169

Develop plan for Single Sign On (SSO) and implement Phase I

Complete

FY19

 


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department. 

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O35: Implementation and post-implementation evaluation of the new Jail Management System (JMS) for Metropolitan Detention Center (MDC) (Admin)

Status: Needs Focus
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O48: Establish a fully operational data center and disaster recovery site (Infrastructure)

Status: Needs Focus
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O114: Complete Phase 2 of Metropolitan Detention Center (MDC) video surveillance upgrade (People Systems & Enterprise)

Status: Needs Focus
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O167: Complete Youth Services Center (YSC) video surveillance upgrade (People Systems & Enterprise)

Status: Needs Focus
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O168: Complete Records Management System (RMS) implementation at Bernalillo County Sheriffs Office (BCSO) (People Systems & Enterprise)

Status: Needs Focus
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P99: Days to close normal priority work order (Infrastructure)

Status: On Target
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