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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    What do we do?


    • Create, implement, and manage compliance operations to meet federal, state, and local regulations, laws etc.; and accreditation agencies American Correctional Association (ACA) and New Mexico Association of Counties (NMAC)
    • To conduct management of Metropolitan Detention Center (MDC) record retention, disposition, retrieval processes in compliance with Inspection of Public Records Act (IPRA) and federal court mandates
    • Provide benefit education and case management to inmates
    • Manage major contract services such as medical and food
    • Manage Metropolitan Detention Center (MDC) financial and human resources


    • McClendon executive oversight
    • Public Information Office (PIO)
    • Reinstatement and completing the backlog of workload for the Office of Professional Standards (OPS)


    • Training, policy and procedure management, operations, facilities, warehouse, programs
    • Oversee volunteer programs
    • Recruitment and retention of staff
    • Develop and maintain a sustainable recruitment and retention program for correctional officers


    • Security, Unit D-F, segregation, release/discharge/transfer, Psychiatric Acute Care (PAC), transport, records/property/intake, Community Custody Program (CCP), classification
    • Improve the processes to ensure safety of all in the facility
    • Streamline the movement of inmates and services for housing, court, medical, intake, and releasing
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    The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department.

    O35: Implementation and post-implementation evaluation of the new Jail Management System (JMS) for Metropolitan Detention Center (MDC) (Admin)

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    O175: McClendon settlement compliance: move into sustainability phase for the check out agreements (Admin)

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    O176: Review policies annually and update as necessary (Operations)

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    P79: Vacancy rate of correctional officers (Operations)

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    P265: Increase number of correctional officers who graduate and remain employed 1 year after graduating (Operations)

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    P266: Complete request for information meeting Inspection of Public Records Act (IPRA) timeframe requirements (Admin)

    rgb(38, 131, 198)

    P267: Respond to McClendon requests for information within 45 days (Admin)

    rgb(38, 131, 198)

    P268: Reduce number of inmate grievances (Detention Center Chief)

    rgb(9, 82, 89)

    P269: Meet the Prison Rape Elimination Act (PREA) law regulations of investigating PREA allegations (Security)

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    P270: Increase number of people hired through recruitment efforts (Operations)

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    P281: Minimize unjustified correctional officer use of force (Security)

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