NEW Visit Upgrades

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Metropolitan Detention Center

Contact Information

Location:

100 Deputy Dean Miera Dr. SW
Albuquerque, NM 87151

Phone:

(505) 839-8700

Hours:

Administrative Offices:
Monday - Friday
8 a.m. - 5 p.m.

MDC Information Desk:
8 a.m. - 8 p.m.

Email:

mdc@bernco.gov

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Home > Metropolitan Detention Center > NEW Visit Upgrades

Beginning Oct. 18, 2019, inmates and their family and friends have a new way to conduct video visitation at the Metropolitan Detention Center. The entire facility has undergone an upgrade to the visitation system, installing new tablet monitors.

The new tablet monitors replace the original video visitation system put in place when the facility opened back in 2003. By embracing this new technology, MDC will be able to provide better video quality during visits and expects a decrease in maintenance-related visitation cancellations.

In order to use the new video visitation system, visitors must create an online account. You can do so by visiting GTL’s website, by following this link:

https://sso.gtlconnect.com/users/sign_up

Visitors can also create an account in-person when showing up for a visit at MDC. GTL and MDC staff will be on-hand through at least Monday to provide support to new users. In order to create an account, users will need to import their name, address, phone number, email address and a password. The process to create an account typically takes less than five minutes. Once an account is created, visitors can schedule visitation online, to be held during normal visitation hours, at the facility.

Back in July MDC launched a new inmate tablet system, in partnership with GTL, which allows inmates to communicate with family and friends through monitored text messaging. If someone has already created an account to communicate with an inmate on this system, they will not need to create a visitation account. Both GTL systems use the same account.

MDC is excited to have the ability to provide a new, modern video visitation system, which is expected to improve the quality of visits for both inmates and their loved ones. These upgrades are part one of a two-part project, as MDC enters a new contract with GTL. GTL provides communication services to correctional facilities across the United States. With part one completed, the video visitation upgrade, MDC is now moving forward with part two, which involves updating our inmate phone systems. Those phone upgrades have an anticipated completion date of November 2019.

For more information, click the links below.

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