✖ Close Social Content

The Strategic Plan is a tool used by the county to ensure that we are doing the right things to meet the needs of the community. The Strategic Plan helps move the county forward towards the strategic plan goals.  

The mission of Bernalillo County is to be an effective steward of county resources and a partner in building a high quality of life for county residents, communities and businesses.

The Strategic Plan consists of five Strategic Plan Goals: 


A service performed by county departments that is measurable and strives to achieve targets that align to the business strategies of the county.  

A short-term initiative, or project, with a beginning and end date, action steps and a measurable target and outcome. Something that achieves the business strategies of the county.

Business strategies are the “how” and "why". They are driving force to achieve Strategic Plan Goals and measure performance through (1) Increased Efficiency; (2) Increased Effectiveness; (3) Cost Avoidance/Risk Mitigation; (4) Transparency; (5) Innovation.

The Bernalillo County Commission reaffirmed its commitment to the Strategic Plan in May 2017 as presented by County Manager, Julie Morgas Baca. At that time, the Operations Excellence Office (OEO), presented the transparent Strategic Plan and Department Performance website to the commission and launched it to the public. This plan and vision for the future is in place to ensure alignment of county initiatives, known as objectives, and performance measures with the five strategic plan goals. 

Looking back, this plan was developed by the executive leadership team of Bernalillo County and refined with public input in 2012. The Strategic Plan was adopted by the Bernalillo County Commission in 2013 and affirmed in 2014, 2015, 2017 and most recently in 2018. The plan is scheduled to go to the commission in early 2020 to present the updates for FY21/22. County management is committed to continue to develop the plan to ensure that it remains sustainable and adaptable to meet the needs of the community.

Maria Zuniga

Operations Excellence Manager

415 Tijeras NW

Albuquerque, NM 87102

Phone: (505) 468-1684 Office, Cell: (505) 259-6864


Strategic Plan Goals

Departments create and track objectives and performance measures that directly link to the County’s five Strategic Plan Goals. Each goal encompasses a wide array of services in five key areas with sub categories that reinforce the underlying purpose of the Strategic Plan to enhance the communities understanding of departmental outcomes.

To learn more about the Objectives and Performance Measures that support each Strategic Plan Goal, click the tiles below:

Government Accountability

Transparent & accountable use of taxpayer dollars
Government Building
rgb(38, 131, 198)

Public Safety

Community where residents are safe from crime & injury

Economic Vitality

Thriving, livable community with diverse economic opportunities
Business workers

Community Health

Healthy & active community with access to cultural amenities

Public Infrastructure

Meet community needs by supporting infrastructure owned by county or for public use (e.g. roadways, facilities, systems)

Department Performance

Bernalillo County is committed to being a high performance organization.  The County is committed to strategically planning through long term goals, measuring results, and comparing these results to appropriate benchmarks, while striving to improve its operations by analyzing data to make informed decisions.  In an effort to be more transparent and promote public trust, it is the County's intent to provide performance information to the public that demonstrates progress towards achievement of long term goals and improvement of operations.

Scroll down and click below to learn more about county departments, such as what they do, and their performance data.

Measuring What Matters

To focus on “Measuring What Matters,” departments start with a foundation. Defining their mission and services helps towards understanding how each department supports the community. As part of the framework for developing performance measures and objectives departments consider the following questions:

  • What does the community want to know about the department?
  • What would the department like the community to know?
  • What does the department want to learn about itself?

Departments establish objectives and performance measures as part of the 2-year performance cycle. Performance data is reviewed by the Operations Excellence Office (OEO), on an on-going basis with departments and county leadership. The performance reporting process follows a 3-step methodology:

  1. Build Foundation
  2. Develop Framework
  3. Analyze & Review Performance

Measuring What Matters-BIPO Chevron

Build Foundation

Determine "Why do we exist?" and "What do we do?" to build the foundation for objective and performance measures

Build Foundation Chevron

Develop Framework

Create a plan to support the foundation by setting objectives and performance measures to guide the County over the short and long tem

Develop Framework Chevron

Analyze & Review Performance

Review objectives and performance measures with county leadership to address accomplishments, updates, and obstacles

Analyze & Review Performance Chevron

Business Strategy

The Strategic Plan is broken up into several components which help the county plan short-term and long-term goals at the department level.  The key purpose is to align the county’s strategy to the business strategy by focusing on objectives and performance measures to enhance the business and support the organization. Departments align to the business strategy to ensure their services and goals drive the organization. For more information about the county's business strategies click on the image below:


Bernalillo County Recognized for Performance Management Leadership

In October 2019, Bernalillo County for the first time in its history received the highest level award in performance management, Certificate of Excellence in Performance Management, from the International City/County Management Association (ICMA). Certificates of Excellence are awarded to those government entities who track and report key outcomes, survey residents and local government employees, incorporate data into performance dashboards or other visual communications, and foster the development of a performance culture throughout their organizations.

Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and report data to the public. In 2017 and 2018, Bernalillo County was recognized for its data-driven management and reporting efforts by ICMA with a Certificate of Distinction in Performance Management.

Bernalillo County reports its strategic plan and detailed information for 30+ departments reporting over 300 performance measures and objectives on this transparent Strategic Plan and Department Performance website. For more information or assistance with this webpage, contact the Operations Excellence Office at performancemeasures@bernco.gov.

GFOA Budget Award, Special Recognition for Performance Management

Bernalillo County, for the first time in its history, received the Special Performance Measures Recognition as part of the Distinguished Budget Presentation Award from the Government Finance Officers Association (GFOA) for Fiscal Years 2019 and 2020. Fewer than two percent of the 1,600 jurisdictions participating in the GFOA’s Distinguished Budget Award program receive a special recognition on performance measures each year nationwide. A budget has to receive “outstanding” ratings on performance measures from all reviewers in order to receive this recognition for excellence in providing objective measures of progress toward accomplishing mission, goals and objectives of countywide departments and elected officials as well as organization wide. 

This award acknowledges the county’s efforts towards improving accountability and transparency in performance management. The GFOA criteria for special recognition for performance management ensures departmental performance data:

  • Aligns to county’s strategic plan goals
  • Demonstrates departmental goals and results

Going Forward

All county departments and elected officials will continue to track the performance measures and objectives as identified on these webpages, following the three-step performance process, and summarized in the Fiscal Years 2019-2020 Strategic Plan document. 

An update to Administrative Resolution (AR 2017-67), adopting the Malcolm Baldrige Criteria for Performance Excellence, was presented to the Bernalillo County Board of County Commissioners on November 9, 2018. This update provides a plan and timeline for implementing the Baldrige excellence framework, which the county is calling “Pathway to Excellence”. This initiative begins with the General Services Division’s application to the state level award program, the New Mexico Performance Excellence Awards (NMPEA) program, which is managed by Quality New Mexico. The county will benefit from this by having its processes evaluated and by receiving valuable feedback from reviewers to identify opportunities for improvement. This initiative demonstrates the county’s commitment organizational excellence.

View All Events
    Powered by Real Time Solutions - Website Design & Document Management